Account
Billing
Upgrading, downgrading, changing payment details, and what happens to your data in each case.
Billing in PingPane is deliberately boring. There are two plans, one billing cycle option, and one payment method. The interface is a hosted Stripe portal — we don't store card data.
Plans
| Plan | Price | Monitors | Interval | Status page |
|---|---|---|---|---|
| Free | $0 / mo | 3 | 5 minutes | Included |
| Pro | $7 / mo | 20 | 60 seconds | Included, custom domain |
Annual billing saves 20% on Pro. Monthly is the default to avoid locking anyone into the product before they know it works for them.
Upgrading
From Settings → Billing, click Upgrade to Pro. You will be redirected to Stripe's hosted checkout to enter a card. Upon a successful charge, your account is flipped to Pro within a second and every monitor's check interval tightens to 60 seconds automatically.
Downgrading
Downgrading from Pro to Free is equally fast. Click Cancel subscription in the Stripe portal. The downgrade takes effect at the end of the current billing period — you keep Pro features until then.
When the downgrade lands:
- Monitors beyond the 3-monitor limit are paused, not deleted, starting with the oldest.
- Check intervals widen from 60s to 300s.
- Custom domains stop serving your status page, but the data remains.
Payment methods
Stripe handles cards, Apple Pay, Google Pay, and a handful of regional methods. PingPane never sees your card number. If you need an invoice with your company's details, Stripe's portal includes a self-serve form for VAT ID and billing address.
Refunds
We don't issue pro-rated refunds for cancellations mid-cycle. We do issue full refunds within the first 14 days if the product doesn't work for you — email support@pingpane.com and tell us briefly why. No ceremony.
Data retention after cancellation
When you downgrade to Free, all your data is preserved. When you delete your account (separate from cancellation), your account and all its data are scheduled for deletion after a 30-day grace period. During the grace period, signing back in restores the account in full. After 30 days, it's gone.